Honest & pleasant
The first meeting is good and feels comfortable. The whole design preparation and renovation was very smooth. Shanshan coordinates the site very carefully, and the outcome of the renovation is satisfactory. She can understand what I want, so this is one of the important factors during our ID selection. Shanshan is honest and will not deceive customers. This is very important and is the principle of trust. The communication during the period was pleasant, there were no disagreements and the budget was within our expectations. If a friend looking for renovation, I would highly recommend Starry Homestead!
DESIGNER
Shan Shan
Interior Design Consultant, East Showroom
Responsive & always available
I am wary of renovation horror stories, such as IDs that overpromise but underdelivered, or IDs that disappear. Fortunately, this was never the case with Ashton. He is very patient and responsive to all my queries at all times and always available whenever I need. Even when I changed my mind often, he always try his best to accommodate me. During the renovation process, Ashton provided good guidance and suggestions in many areas and balancing between aesthetics and practicality. He ensure that the renovation schedule was properly arranged and went on as planned.
DESIGNER
Ashton
Manager, East Showroom
Does not leave out any small details
We are pleased with our ID, Si Han, for designing our first and new home. He was patient throughout the entire renovation process. He was thoughtful and provided helpful suggestions in the design to ensure that all our needs were met. The renovation timeline was met and Si Han made effort to update us on the progress of our renovation weekly and does not leave out any small details. Thank you Si Han for the good work.
DESIGNER
Si Han
Manager, West Showroom
Always there and very helpful
With the Chinese New Year and COVID, we expected the project work would last longer than usual. While Ashton still managed to complete the main renovation work within roughly two months, knowing we really redo everything literally. He was very patient with our change of ideas regarding the design and helped us to find materials. occasionally when we find small defects, which I think is usual for the renovation, Ashton is always reachable and helps us to fix the issue. The same for the coordination with aircon installation and any time when we need him for advice, he is always there and very helpful.
DESIGNER
Ashton
Manager, East Showroom
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