Going the extra mile
Jo was reliable and helpful, even going the extra mile to receive our deliveries on site. There were a few hiccups during the renovation, but Jo was prompt in alerting us and providing solutions. She was also accommodating to our change requests and needs, such as adding more lighting points. Jo was a good listener, putting our needs as a priority, and waived the extra costs for the alteration. We appreciated her initiative in discussing with her management team to achieve a more realistic result. Overall, we were lucky and thankful to have Jo as our ID, and our dream home was successfully created with her help.
DESIGNER
Jo
Manager, East Showroom
Positive Experience!
Overall, had a positive experience working with Ashley from this well-known firm, despite the higher cost. Ashley was patient, independent and did not disrupt the renovation process, while delivering the final project as expected. Communication was prompt, with only minor follow-ups towards the end. Would recommend Ashley to others looking for a reliable ID for their renovation project.
DESIGNER
Ashley
Manager, East Showroom
Expert-level!
Yong Jing gave us expert-level recommendations for our home design and renovation. He also provided good after service troubleshooting and helped us to find the necessary handymen for any issues we encountered over the past year. We will definitely recommend him for any future home renovation.
DESIGNER
Yong Jing
Manager, West Showroom
Great patience and understanding
Cavan, my Interior Designer, showed great patience and understanding of my renovation requests from Day 1. The renovations were completed well within my required timeline and we were able to move into our new house in mid-November last year (2020). What I appreciated most was the 2-year guarantee on any renovation works done by her contractors after handover, which gave me and my family peace of mind.
DESIGNER
Yong Jing
Manager, West Showroom